Tiny Desk AI
Refunds and failed generations
How returned credits, pending videos and payment reviews work.
A failed attempt returns a credit
If generation is confirmed to have failed, the one credit used for that attempt goes back to the same order, once per failed attempt. You can upload photos and try again without paying, with the same or a different number of people. A returned credit is not an automatic cash refund.
Pending or finished videos
A pending video, or one under review, is not yet a confirmed failure. Don’t buy another pack for the same pending video; contact support with your order reference. AI results can differ from your photo and from the video on our home page, including faces and clothing details. Another version of a finished video uses another credit.
Request a payment review
For unused credits, duplicate payments, an unresolved failure or a concern about a finished video, email support@tiny-desk-ai.app from your checkout address. Include your order reference and the issue. We review the payment and the work already delivered; a request does not guarantee a refund. Don’t include card details or private links.
Unused credits don’t expire. Finished videos and email links each stay available for 30 days. Rights under applicable consumer law remain unaffected.