Tiny Desk AI
Tiny Desk AI Not Working? Photos, Pending Videos and Download Fixes
Troubleshoot Tiny Desk AI uploads, pending generation, face mismatch, missing emails and downloads. Find the next step without paying again for an existing order.
Updated
If Tiny Desk AI is not working, locate the problem before starting another checkout. An upload rejection, a processing video, a support review and a confirmed failure need different actions. For an existing paid order, begin with the latest private link in your email or orders saved in this browser; do not pay again just to reopen it.
Match the symptom to the next step
| Symptom | What it means or what to check | What to do |
|---|---|---|
| Photo will not upload | File type, size, dimensions, shape or input may be unsuitable | Use a valid JPEG, PNG or WebP and the photo checklist below |
| Video is processing | Generation has not finished | Keep the private order link and check later; closing the tab does not cancel it |
| Status says support review | The result or submission needs checking; the credit has not been returned yet | Contact support if it stays unresolved; do not assume a credit return |
| Confirmed failure says a credit was returned | That attempt's credit was restored once | Retry from the same order with suitable photos without purchasing another pack |
| Completed face does not look right | AI likeness can vary, especially during movement | Review the input and seat order; a new generation costs a credit |
| No email or download | Check the email, browser's saved orders and availability period | Follow the steps below; contact support if access remains unclear |
Fix an upload problem
Use one adult per photo, with their permission. Each file must be JPEG, PNG or WebP, up to 10 MB, with each side 301–5,760 pixels. Width divided by height must be greater than 0.4 and less than 2.5. An image at either shape boundary is not accepted. Rename alone cannot turn an unsupported format into a JPEG.
Use a clear, roughly front-facing face and preferably waist-up framing. Crop a group image into one sharp photo per adult; do not reuse the same photo across seats. Public figures, minors, pets and cartoons are not supported. The photo guide shows an existing example input and explains the limits.
Paid, but still waiting?
Open the latest email link and read the actual order status. Once payment is confirmed, your video continues generating even if you close the tab. There is no guaranteed queue or completion time. A payment still awaiting confirmation is different from a generation failure; contact support if you cannot tell which applies.
A support review is not a promise of an automatic refund or returned credit. Retry from the same order when it shows credits available and the previous attempt is no longer processing. The refund policy explains cash-refund requests separately.
Faces, clothes or seats look wrong
Photo 1 is always the singer, photo 2 the sax player and photo 3 the keyboard player. Check the upload order against the seat guide. The singer's head-back laugh and hand crossing the face can make likeness harder; the sax covers part of the second person's face. Clear inputs help but do not guarantee exact appearance.
If you generate another version, it uses another credit. An unsatisfactory finished result is not automatically classified as a technical failure. Contact support about the particular video before assuming it qualifies for a free rerender or cash refund.
Missing email, playback or download
- Open the latest private order link in your email and check whether the video has finished.
- For a completed video, choose Download MP4 below the player. Check your device’s Downloads folder or browser download list.
- If the order link is invalid or expired, open the latest order email. If that still fails, contact support with the exact error; you do not need to pay again to ask for help.
Check spam and whether you used a different email at checkout. The browser's order list only reflects orders saved there; an empty list on another device does not prove your order is missing. Photos remain in site storage for up to seven days, finished videos for 30 days, and email access links for 30 days from sending. Download completed videos promptly; expired files are not guaranteed recoverable.
For silence, unmute the player and test the original MP4 locally before reporting it; the sound guide separates file problems from platform muting.
Contact support safely
Use contact support from your payment email and include the order reference, approximate payment time, exact status and affected video. A screenshot of the error helps. Never send card numbers, passwords or private access tokens, and do not publish the order link.